MEET OUR TEAM

Dr. Angela Poppe Ries

Dr. Angela Poppe Ries

Medical Director

Dr. Poppe Ries believes healthy communities are created one patient at a time. She is board certified in Internal Medicine and Hospice and Palliative Care. She started her career at the University of Maryland Upper Chesapeake Health System. There she founded their Palliative Care program and was instrumental in developing partnerships with local community agencies to enhance care delivery. She served as the Chief of Staff of the health system for four years, working with utilization management, provider services, quality and compliance, and numerous multidisciplinary collaborations.

Dr. Poppe Ries earned her medical degree at the Duke School of Medicine where she also completed her residency training. She has a Master of Business Administration from the Fox School of Business at Temple University and a bachelor’s degree in biochemistry from Dartmouth College.

Dr. Poppe Ries lives in Colorado Springs with her husband, two children, a dog and a guinea pig. She is an avid hiker and gets out every morning to recharge from the Colorado scenery.

Dr. Michelle Owens

Dr. Michelle Owens

Associate Medical Director

Dr. Michelle Owens is a hospice and palliative medicine physician who lives in Austin, TX. She received her osteopathic medical degree from Kansas City University of Medicine & Biosciences (KCUMB). She completed her family medicine residency at UT Austin Dell Medical School in Austin, TX, and completed her hospice and palliative medicine (HPM) fellowship at UT Southwestern and Parkland Hospital in Dallas, TX.

Prior to joining Vynca/ResolutionCare, she was the inaugural section chief of supportive and palliative care at Baylor Scott and White in Round Rock, TX. She is currently the hospice clinical physician at Hospice Austin’s Christopher House and provides medical care to all of the patients in their inpatient hospice unit. She is a recent graduate of the American Academy of Family Practice (AAFP) Leading Physician Well-being Program and has a passion for integrating well-being within the workplace.

She is the co-founder and co-chair of the American Academy of Hospice & Palliative Medicine (AAHPM) self-care community, as well as co-chair of her local Medical Society Physician Wellness Program. She participates in the education of medical students, residents and HPM fellows as Affiliate faculty at the UT Austin Dell Medical School.

She enjoys spending quality time with her husband and 2 amazing kids, as well as listening to live music, eating good food and traveling.

Dr. Justin Chang

Dr. Justin Chang

Palliative Care Physician

With a background in family medicine, Dr. Chang has attained specialty board certification in both hospice/palliative medicine and Integrative Medicine. He has a particular interest in integrative medicine and believes that using all treatment modalities in an evidence-based manner can achieve a more sustainable use of resources and energy to help patients thrive within their individual settings.

During his time as one of the lead physicians at Integrative Primary Care clinic, at Renown Health in Reno, Nevada, he has also taught medical students and fellows from University of Nevada – Reno as Assistant Professor of Clinical Hospice and Palliative Medicine and Clinical Family Medicine. Dr. Chang was recently elected chair of the Osteopathic Special Interest Group associated with the American Academy of Hospice and Palliative Medicine.

A recent transplant from Nevada to California, Dr. Chang lives with his wife and 3 young children in Placer county.

Dr. Faren Clum

Dr. Faren Clum

Palliative Care Physician

Faren Clum is a Palliative Care physician who believes deeply in the power of good care and the potential for healing at all stages of life. Her focus is on eliciting patients’ stories in order to provide care that prioritizes their unique values and goals. She most enjoys building a relationship with patients over time and accompanying them on their journey through serious illness. Dr. Clum knows that the best possible care can look different for each person; she collaborates with the whole Palliative team to provide not just medications, but well-rounded treatments that combine multiple types of care and healing.

Dr. Clum is board certified in both Hospice and Palliative Care and Internal Medicine. She trained in Internal Medicine at University of California, San Francisco and in Palliative Care at MedStar Washington Hospital Center in DC.

Dr. Clum grew up in Santa Cruz, California between the redwoods and the ocean and both still feel like home. She now lives in the Los Angeles area with her husband and daughter. They enjoy going outdoors, eating good food and spending time with family and friends.

Dr. Nathan Riley

Dr. Nathan Riley

Palliative Care Physician

Dr. Joshua Russell

Dr. Joshua Russell

Palliative Care Physician

Dr. Russell trained in and practiced Emergency Medicine for nearly a decade before discovering his passion for Palliative Care. He continues to practice in the Urgent Care and Emergency Department, but is drawn most to supporting patients living with serious and life-limiting illnesses.

He is an avid writer, medical podcaster, and editor and an enthusiast of stand-up comedy, escape games, and trivia. He enjoys singing and dancing as well, but lacks any discernible musical talent.

Asher Caldwell

Asher Caldwell

Palliative Care Nurse Practitioner

Asher Caldwell, MSN, ANP-BC, ACHPN is a hospice & palliative care provider in service to people living with serious illness who believes that everyone, everywhere deserves compassionate care. Over the last 15 years as a nurse practitioner, Asher has garnered the respect of patients and families and fellow palliative care providers by demonstrating compassionate care in action and gracefully navigating people through symptom management and end-of-life care. Asher has consistently been recognized as a “Top Nurse Practitioner” in palliative care and has also been recognized with awards in teamwork and leadership.

Inspired by volunteering in HIV/AIDS hospice organizations as a teenager, Asher believes in the power of empathically serving vulnerable patients and families as they navigate the uncertainty many experience in the face of serious illness. Asher holds a master in the science of nursing (MSN) in adult primary care and palliative care advanced practice nursing from Vanderbilt University. Additionally, Asher is a meditation instructor who also holds training and certifications in serious illness communication, contemplative practices designed to increase empathy, and training in psychedelic therapy. Asher serves on the American Academy of Hospice and Palliative Medicine (AAHPM) Diversity, Inclusion, and Equity Working Group and is a member of the Oregon POLST Coalition.

Asher has taught at Oregon Health & Science University, Vanderbilt University and presented at local, national, and international conferences on a variety of palliative care and end of life topics. Asher volunteers with medical aid in dying advocacy groups, provides mentorship to death doulas and graduate healthcare providers, and is an active member of the local Jewish burial society. When he is not busy, Asher enjoys beekeeping, learning new languages, (unsuccessfully) training his French Bulldog, or traveling the world with his spouse.

Mary Nganga

Mary Nganga

Palliative Care Nurse Practitioner

Mary is an avid learner, leader, mental health advocate, and palliative nurse practitioner who believes in the power of holistic yet individualized patient care. Her goal is to improve the quality of life of the patient at each stage through a collaborative team effort to fulfill patient needs.

Mary has worked in healthcare for the last 20 years in various sectors such as environmental health, public health, behavioral health, acute care, outpatient care, and palliative medicine. She found her passion in the last decade working in palliative care where she finally had a conglomeration of both career, spiritual and personal goals in one sector and therefore calls palliative care her calling. She believes that palliative medicine allows patients to experience their life in the most fulfilling way they chose, with the dignity they deserve. She endeavors to provide that care to her patients daily. Mary is an ardent communicator who believes each patient’s needs are unique and thus believes in providing a listening ear and building relationships with her patients to make a difference in their lives.

Mary obtained her education at Azusa Pacific University (go Cougars!) for both BSN and MSN and recently obtained her Ph.D. in public health at Walden. She is an avid learner who enjoys being in academia, an educator, and a preceptor. She has two boys who are her delightful energy bunnies. She loves a good laugh, is a foodie at heart, and loves anything to do with travel. She currently resides in very humid Houston Texas and is actively involved in her church where she serves in leadership and growth paths.

Kathryn Veyna

Kathryn Veyna

Palliative Care Nurse Practitioner

With training in family medicine, experience in oncology, palliative care and hospice, Kathryn has specialty certification in both hospice/palliative medicine. She has worked with the UCSF hospice and palliative care fellowship program and with Dignity palliative care/hospice on the central coast in California.

She is passionate about advocacy, helping those with serious illness navigate through our increasingly complex medical system while focusing on what is most important to them in life. Kathryn is fortunate to have survived a very serious illness herself and has daily reminders of that difficult time and has much gratitude.

Kathryn lives with her husband on the central California coast. She enjoys hiking, sailing and kayaking.

Zachary Wagner

Zachary Wagner, MSN, RN, CMSRN, NP-C

NP & Director of Intake and Admissions Stabilization

Zachary received his education and training in palliative medicine and primary care, and he is certified as a family nurse practitioner. He has a special interest in palliative medicine and values the opportunity to have meaningful conversations with people about what is most important in their lives. In his spare time, he can be found volunteering with a homeless and rehabilitation center where he serves on the Board of Directors. Outside of medicine, Zachary enjoys spending time hiking, camping, and traveling.

Cheyenne Balsley

Cheyenne Balsley, SHRM-CP

Senior Director, Clinical Administration

Five Year Employee Badge

Cheyenne Balsley is Finance Director at ResolutionCare. As a part of the founding team since January 2015, she has been an emerging leader for this groundbreaking, rural-focused and technology enabled hoame-based palliative care program that has cared for nearly 1000 people and families living with serious illness since our launch. Bringing nearly 20 years running her own successful medical billing business, Cheyenne has developed and oversees all of the claims and billing processes of the organization.

She is inspired to share her expertise as a catalyst for sustainable program development to bring more capable and compassionate care to more people and families living with serious illness everywhere.

Leanne Lynch

Leanne (Lee) Lynch

Associate Director of Data Management and Care Coordination

Five Year Employee Badge

Leanne (Lee) Lynch is ResolutionCare’s Office Synergist: providing clinical, technical, operational, and administrative support to the team and care coordination to people cared for by ResolutionCare.

Lee has a Bachelor’s Degree in Geography from California State University Stanislaus and Master’s Degree at Humboldt State University within the Environment & Community Master’s Program.

In her spare time, Lee finds joy in backpacking, hiking, gardening, diy projects, crocheting, traveling to new places, and is passionate about sharing the benefits of palliative care.

Kathy Strickland

Kathy Strickland

Associate Director of Enrollment Management

Kathy Strickland has over 16 years of hospice and palliative care experience. She has experience in the referral/admission process and most recently in quality and compliance. Kathy has a wealth of knowledge that she is excited to share and is looking forward to learning at the same time.

Maureen Tyra

Maureen Tyra, LCSW

Director of Social Support Services

Maureen is a Licensed Clinical Social Worker who received her Bachelor’s in Psychology and Master’s in Social Work from the University of Michigan. She started her career working with adolescents with substance abuse issues, adults with mental health issues, and high-risk moms struggling with their mental health postpartum. After taking a break to raise three children, Maureen returned to work in a hospital setting, where she worked in hospice and palliative care, and saw first hand the importance of advance care planning and shared decision-making as her patients navigated the journey toward end-of-life. This became her focus and she soon developed and managed an advance care planning facilitation process for that health system.

With her children fully grown, Maureen moved from the midwest to LA and ultimately found the perfect opportunity to build on all of her previous experiences when she joined ResolutionCare. She is gratified to be supporting a team that is helping patients identify what is important to them in order to live as well as possible until the very end. She is loving the sunny weather of southern California and enjoys reading, travel, and exploring the many museums and cultural events her new home offers.

Hannah Lester

Hannah Lester, RN

Palliative Care Team Manager

Hannah Lester is a 3rd generation RN and oldest of 8 children in her family, so she has been preparing for her career her entire life!

Hannah took her first steps toward reaching her nursing goals in high school, when she worked as a CNA, and continued to pursue her degree while growing her family. She has spent the majority of her career focusing on providing care to patients in home health, hospice, and palliative care.

As an enthusiastic nature lover, Hannah relocated to the majestic Mendocino Coast almost 10 years ago, and she now enjoys catching the occasional whale sighting while walking the trails around town. She is also Mom to a son and a daughter. When she had more free time, Hannah was a SCUBA Dive Master and loved spending time in the ocean as much as possible.

She is honored to have become a member of ResolutionCare’s team, and thrilled to be able to continue to serve communities in Northern California!

April Romero

April Romero, RN

Palliative Care Team Manager

April Romero, BSN, RN, has more than ten years of healthcare experience. April started her nursing career as a critical care ER nurse in Pueblo, Colorado, in 2011. She then found her passion in working with the hospice and palliative populations in 2013 and has been there ever since.

April has managed palliative care programs throughout her career. She has served as a Clinical Manager, Director of Quality, Compliance, and Education, and the Director of Clinical Services in a Hospice out of Colorado. April is committed to providing quality care to the seriously ill population and patients at the end of life.

April lives in Colorado with her wife and has three children, two guinea pigs, and one dog. She enjoys spending time with her family and cooking. 

Allison Backman, RN

Allison Backman, RN

Palliative Care Nurse

Allison believes that learning about health and wellness is one of the greatest tools for empowering people to live self fulfilling lives. In her nursing practice she focuses on educating people about their diagnosis and helping them identify how they want to navigate through life changing events. Allison has been teaching yoga for over twenty years and working as a RN since 2009.

Allison’s other interests include yoga, surfing, ceramics and anything that sparks creativity and joy. She lives in Northern California where she raises her two wild boys with her husband.

Allison Backman, RN

Stephane Clark, RN

Palliative Care Nurse

Stephane Clark currently lives in Hope, Arkansas. She is a wife and mom of two boys. Stephane knew all of her life that she wanted to be a nurse. She climbed the nursing ladder starting as a CNA, LPN, and now RN. Her nursing background consists mostly of Behavioral Health and Hospice. Stephane knew before and during nursing school that she wanted a career in Hospice and Palliative care. She wanted to become a nurse so that she could love, help, and care for people. With this career choice, she gets to do just that and more when they need it most.

Stephane is honored to be a part of ResolutionCare, to continue to grow and learn with this company, and care for people with the utmost love and compassion.

In her spare time you will find Stephane on her porch swing, watching her kids play. She enjoys riding dirt bikes, camping, reading books, and playing board games.

Christina Frye, RN

Kate Erwin, RN

Palliative Care Nurse

For her entire life, Kate knew she wanted to become a Registered Nurse. While in nursing school at College of the Redwoods, she was fortunate to have the opportunity to complete a rotation with Resolution Care. After working as an RN in the Emergency Department for 4 years, she made the decision to end her career in the hospital setting and begin her new role as a Case Manager with Resolution Care.

Kate currently lives in Central Oregon, and outside of work she spends time with family and friends, enjoying the activities the area has to offer.

She feels it is an honor to be part of such a caring and compassionate group of healthcare providers. Kate is looking forward to her future with the company and to providing compassionate care to people and families of the community, in the comfort of their own homes. 

Melody Gorona, RN

Melody Gorona, RN

Palliative Care Nurse

Anna Howard

Anna Howard, RN

Palliative Care Nurse

Anna Howard is a registered nurse with over thirteen years’ experience within the nursing profession.  Most recently, she has been employed as a hospice nurse, helping patients and families navigate through serious illness and crisis.  Anna has found hospice and palliative care to be a calling, one that allows her to be a helper in this world and connect with families during their time of need. Anna greatly values the team approach to patient and family care and feels that becoming a part of the ResolutionCare family has empowered her to continue her journey helping others.

Anna grew up in Baltimore, Maryland. She has lived in the beautiful mountains of Roanoke, Virginia and has spent the last eight years in Ventura/Ojai, California where she transitioned to hospice care. Having recently relocated to Humboldt County, Anna is looking forward to joining and helping the community thrive. A few of Anna’s greatest passions are hiking, photography, writing and growing things. Anna and her husband have a grown son and a little dog named Nacho, who is always by her side.

Robyn Jensen

Robyn Jensen, RN

Palliative Care Nurse

Robyn is a graduate of College of the Redwoods’ registered nursing program and is continuing her education at Humboldt State University. It has been a lifelong goal of hers to become a nurse, specifically in the specialty of palliative care.

Born and raised in Humboldt County, she is deeply familiar with the North Coast region and the unique needs that accompany rural living. As she has grown in her profession, she has found satisfaction in providing human centered care, personalized care settings, and creating access to support services that otherwise wouldn’t be available to our patients.

In her free time, Robyn is preferably outside, somewhere between redwood forest and the sea. Participating in activities such as backpacking, mountain biking, and skiing.

In her current position, she is committed to providing safe, ethical, and compassionate care to all our patients coming from different backgrounds and situations.

Sue Owens

Sue Owens, RN

Palliative Care Nurse

Nancy Scott

Nancy Scott, RN

Palliative Care Nurse

Nancy’s 30+ year journey in nursing so far continues to take her to the strength, beauty, resilience and depths of humanity at its core. Among many things, surviving a brain tumor at the age of 16 and receiving expertise and compassionate care inspired her to eventually pursue a career in health care. She has been moved by how intimate, transforming and rewarding working in advanced illness management and palliative care is. Being able to shed light in walking with and witnessing others on their journey is what Nancy has found to be her calling in life.
Nancy’s other passions include hanging out with her adult children, gardening, hiking, and walking along the American River with dear friends.

Lisa Stanley, RN

Lisa Stanley, RN

Palliative Care Nurse

Lisa began her nursing career in 2007. She has experience in long-term care, acute care, and has found her niche in hospice & palliative care nursing in which she has over eight years of experience.

Lisa lives in the majestic Pacific Northwest with her son and animals. Lisa is a multi-passionate person enjoying travel, live music, yoga and metaphysics.

Nikki Lang

Nikki Lang, MSW

Social Worker and Outreach & Enrollment Liaison for Humboldt County

Five Year Employee Badge

Nikki received her MSW from Portland State University in 2007. She has spent the last nine years working in both urban and rural hospitals and favors a strength based and person/family centered approach.

Nikki’s experiences over the years have taught her about the power of medicine, interdisciplinary teamwork, compassion and the resilience of the human spirit.  Being a daughter of a midwife and alternative healer, she is honored to step outside of the hospital model and approach a practice that sees the individual and their family through a more holistic lens.

Nikki was raised in the Santa Cruz Mountains and spent 10 years in Portland prior to re-locating to Humboldt County to be a part of a small family homestead.  Nikki lives with her husband and her six-year-old twins and is lucky to have both her mother and step-mother right next door. Nikki spends her free time cooking, gardening and thrifting. Nikki is passionate about social justice, advocating for the most vulnerable populations within our community, and inspired by Riot Grrrls everywhere.

Kim Stratton

Kim Stratton

Outreach & Enrollment Liaison for Shasta County

Elizabeth Willis

Elizabeth Willis

Business Development Specialist

Elizabeth was born and raised in the East Bay before settling in Northern California. She has worked in the healthcare field for over 15 years and has held business development roles for over 10 years.

She has a passion for being an advocate for the people she serves and strives to empower others to take an active role in managing their healthcare.

Elizabeth enjoys spending time with her family, watching sports, and staying active.

Elizabeth Gregorio

Elizabeth Gregorio

Supervisor, Virtual Outreach & Enrollment

Yeva Gyulvanesian

Yeva Gyulvanesian

Outreach Specialist

Yeva Gyulvanesian has over 8 years of healthcare experience working in remote telemedicine startup companies. During her healthcare journey Yeva has worked in many different roles such as: outreach engagement manager, program manager for palliative care services, and in clinical operations management.

Yeva earned her Bachelor’s degree in Healthcare Policy, and Philosophy in 2014 from Mount Saint Mary’s University and in 2018 completed her Master’s degree of science in Health Policy & Management from Mount Saint Mary’s University.

Yeva likes to play the piano for fun and spend time outdoors with her family.

Natalie Buriel

Natalie Buriel, MSW

Social Worker

Natalie is a social worker who received her Bachelor’s in Sociology at the University of New Mexico and Master’s in Social Work at New Mexico Highlands University. After completing her education, Natalie worked with individuals affected by Alzheimer’s and other dementias, supporting those who had been diagnosed as well as their friends, families and caregivers in navigating through the disease process and various issues that surround it. From this population of service, Natalie felt called into hospice work after supporting a family member through their final days, and has served this population for the past 10 years. Natalie is passionate about helping individuals who are most in need and is excited to meld all her experience with the mission of ResolutionCare to bring “capable and compassionate care to everyone everywhere.”

Natalie lives in Los Angeles County, California, with her husband, daughter and two dogs, though she continues to travel frequently to New Mexico, home of her alma maters and where much of her family still lives.

Toni Butterfield

Toni Butterfield, MSW

Social Worker

Toni was born in San Pedro, CA, and is a first generation Croatian-American. She is the mother of 2 rambunctious boys and a nature/ocean lover. She has long been interested in health and well-being, studying and working in public health and wellness for many years. She recently earned her Masters in Social Work from HSU with an emphasis in post-colonial perspectives and anti-oppressive methodologies.

Toni is passionate about healthcare advocacy and improving access for historically marginalized communities. Her practice utilizes person-centered, strengths-based approaches through an internal family systems framework. She feels very called to palliative care and has experience in hospice social work, which she found to be deeply profound and rewarding.

Toni is honored to be following the path of the women in her family who have been healthcare professionals, social workers and revolutionaries, and feels guided by their strength and compassion.

Agatha Franca

Agatha Franca, MSW

Social Worker

Agatha earned her MSW from Southern Illinois University. She lived in Illinois for over a decade prior to moving to Colorado with her partner and dog. Although she sometimes feels like a Midwesterner at heart, her roots are in Brazil where she was born.

Agatha views social work as a calling and a way to put her deeply empathic nature to good use. She discovered her passion for helping those living with serious illnesses when she became part of an interdisciplinary hospice team. She finds beauty in how empowering the proper treatment, planning, and resources can be. Previously, Agatha worked as a Child & Family Therapist with a focus on family preservation. She feels humbled and honored when she is welcomed to join others in their journeys and is trusted to witness their pain and joy.

Agatha enjoys spending time with her family and friends. Some of her passions include art, nature, and cuddling with her dog on the couch. She is inspired by the human capability to create individual and collective change through determination, compassion, and vulnerability.

Bryan Kraus, MSW

Bryan Kraus, MSW

Social Worker

Clairiess Westmoreland

Clairiess Westmoreland

Social Worker

Clairiess was born and raised in London, England and currently resides in Florida. She received her Master’s Degree in Clinical Social Work from Walden University, and has experience in Hospice and Palliative Care as well as becoming a dialysis social worker. She continues to share her goals and interests in advocacy and wellness as it is her passion to support people in need. She became a social worker to educate, support and improve the lives of individuals and communities.

Clairiess is married with 3 young children and enjoys family gatherings. Her interests include relaxing at the beach, theme parks and traveling with family.

Clairiess feels honored to be a part of ResolutionCare among health care professionals who have the same goals, interests and aspirations in serving those in need during a critical time in life.

Dana Landes

Dana Landes

Social Services Navigator

Five Year Employee Badge

A transplant from the Bay Area, Dana moved to Humboldt County to be close to her aging parents.  With a degree in psychology and wide range of professional and personal experience, she is excited to bring her unique gifts and talents to her position of Patient Care Coordinator.

Dana has a compassionate, tender heart and is hopeful to cultivate and strengthen these aspects of herself.  She couldn’t be happier to spend the best hours of the day and the best years of her life serving this team.  She whole-heartedly believes in the goals and values that this special group of people is fostering and creating.  She stands with ResolutionCare as it brings amazing resources to our community while educating and being an example to others.

Outside of work, Dana enjoys music and dance foremost! She continues to learn and practice drums while enjoying the transformative effects of listening to great music.  She is fascinated with the topics of metaphysics, science and philosophy.  She also enjoys the outdoors, hiking and yoga, spending time with friends and family. Her cats, Zildjian and Maybe are her sweet four legged companions.

Chantal Campbell

Chantal Campbell

Lead Care Coordinator

Chantal was born in Humboldt county. She grew up helping people and honed her skills working for a local community center. She is passionate about helping clients navigate through healthcare and government systems and treating everyone equally with kindness and care.

Jona Stewart

Jona Stewart

Lead Care Coordinator

Jona was born in Seattle, Washington, but moved to California with her family as a child and has lived here on the North Coast since. She began her career as a caregiver in 2001, employed as a certified nursing assistant in one of the local skilled nursing facilities. In 2006, she began working with patients and families throughout Humboldt County as an in-home caregiver. She also spent some time as a program aide for the Humboldt Senior Resource Center’s Adult Day Health Services. One of the things she enjoys most about her job is seeing how much people have in common, even though they may come from different places and backgrounds.

Jona loves exploring the beautiful outdoors and spending time with family. The time she shares with family and friends is a very important part of her life. For Jona, family is having people in your life that care, support and watch over you, whether biologically related to you or not. As a caregiver when you spend time taking care of someone, you begin to consider them as a part of your family. They depend on you to be there and you depend on them for the emotional bond that you have created with each other. Family crosses all boundaries, all that matters is that you are a part of the support team.

Tanya Acosta

Tanya Acosta

Care Coordinator

Tanya was born in Shasta County and spent several years in Southern California before moving back to be closer to family. Tanya was in nursing school to obtain her BSN, but put that career path on hold to have her 2 beautiful children. With a passion to help others and wanting to give to the community, she started caregiving at an assisted living facility before working privately and eventually joining the team as a care coordinator.

Patti DeVotie

Patti DeVotie

Medical Assistant

Patti DeVotie was born and raised in East Tennessee. She has been a medical assistant since 2011. Before becoming a medical assistant she worked in accounting and as an office manager. She has always had a passion to help people so finally followed her dream to do just that!

Patti loves her family dearly and loves riding Harleys with her husband.

Lacy Fowler

Lacy Fowler

Medical Assistant

Lacy was born in Baltimore, Maryland and raised in WV, moved to Florida for 5 years only to realize there is no place like home. She has been in the medical field as a medical assistant for 13 years. It is important that patients feel important and comfortable.

In Lacy’s free time she enjoys spending time with family and exercising.

Suzy Gaxiola

Suzy Gaxiola

Care Coordinator

Originally from San Diego County, Suzy has called Humboldt County home for 30 years. The natural beauty of the North Coast was what originally drew her to the area, but the vibrant community culture has proven to be just as essential as the lush green surroundings.

While raising her children, Suzy served many family organizations and non-profits on the North Coast, including a decade of service to the Discovery Museum, and as a host-mother to exchange students from all over the world.

With a professional background in library science and records management, she is thrilled to put her skills to use as a ResolutionCare team member participating in the compassionate care of others.

In her spare time, Suzy loves to cook for her family, make jewelry, and watch movies at home with her dog on her lap.

Ashley Hammontree

Ashley Hammontree

Care Coordinator

Ashley begins a new, exciting journey with ResolutionCare, partnered with over 4+ years of experience as a medical assistant, and many more years as a caretaker, friend, and companion to those in need in Grand Rapids, MI where she was born and raised. Ashley has specialized in fields such as high-risk pregnancies, hematology, and oncology. It is in these fields that Ashley found her passion and desire to truly assist patients in any way she can. She is known for always arriving with a smile, an energetic personality, and never-ending ambition.

When Ashley isn’t performing medical assistant duties within ResolutionCare, she can be found hanging out with friends, finding new places to explore, or relaxing with her favorite passtimes of reading and cross-stitching. Ashley spends a majority of her time with her loved patients, as well as her dear husband and two crazy cats.

Roxann Harr

Roxann Harr

Certified Medical Assistant

Roxann Harr was born and raised in Detroit MI and graduated from Michigan State University. She moved to Thomasville, GA, married and raised four children. She then moved to Titusville, FL, and after a 10-year fight to head and neck cancer, lost her husband, becoming a widow after thirty-four years of
marriage.

Roxann is an advocate for children and adopted a sweet little girl that was placed with her husband and herself. Melody is now 6 .

Roxann has 16 years of experience in the medical field as a Certified Medical Assistant. She has experience in Orthopedics, Hospice, Pulmonary, and Dermatology.

Roxann Loves to learn and is always up for new challenges.

Jacinda Hendricks

Jacinda Hendricks

Outreach Coordinator

Heather Henshaw

Heather Henshaw

Care Coordinator

Heather was born and raised in Albany, Oregon. She knew at a young age that caring for people is what she was meant to do. She graduated from South Albany High School and immediately followed her heart and became a caregiver at an assisted living facility in town. She never had second thoughts about her chosen path. She has been a caregiver, medication tech, lead cook, and resident care coordinator throughout her career, all within her hometown at different facilities. Her motto is, “What a blessing it is to care for the ones who once cared for us.”

She married her high school sweetheart. They have 4 children, all boys. In her spare time she enjoys anything family oriented, being outdoors, baking, and cooking for her kids and their friends.

Emily Johnson, Community Health Worker

Emily Johnson

Community Health Worker and Care Coordinator

Lauren Johnston

Lauren Johnston

Care Coordinator

Debbie Leach

Debbie Leach

Care Coordinator

Debbie has had a passion for helping people since she was a little girl. She has been in healthcare for over 20 years in many different capacities, but her favorite is helping her humans navigate the system.

Debbie lives in beautiful Southern Oregon, which has many of the adventures she loves. She enjoys reading, hiking, and spending time with her family and her fur babies.

April Minzey

April Minzey, MA

Medical Assistant

April Minzey, Registered Medical Assistant, was born and raised in a little town called Coopersville, Michigan. She has 14+ years experience putting patients first with a background in Dialysis and Family Medicine. She has a passion for treating patients like family.

April has 3 children, 2 girls and 1 boy, and a whole lot of animals. As a family they love doing anything that involves being outside and living in Michigan. They get to enjoy a lot of different activities.

Kelsey Powell

Kelsey Powell, MA

Care Coordinator

Kelsey was born and raised in Cle Elum, Washington where she currently resides. In 2015 she began working as a home care aide at a local assisted living facility. She found her passion for helping people, and making a difference in their lives. In June of 2020 she decided to further her education, and recently graduated from Charter College as a Certified Medical Assistant. It is important to her that her patients feel comfortable, and understood.

In Kelsey’s free time she enjoys spending time with family, partaking in many outdoor activities, and cooking

Hayden Rubin

Hayden Rubin

Outreach Coordinator

Courtney Seger

Courtney Seger

Medical Assistant

Courtney was born and raised in San Antonio Texas. She is one of seven siblings smack dab in the middle. She taught preschool for about 12-13 years prior to becoming a Medical Assistant. She moved to New Braunfels shortly after meeting her husband in 2015 and started as a medical assistant the same year.

In the last 7 years, Courtney has worked in a variety of clinics, her favorite being primary care with geriatric patients. She has been wanting to work from home for a number of years now and finally gets the chance to do so. She is excited to be part of this dynamic team.

Brendan Balsley

Brendan Balsley

Palliative Care Assistant

Julie Mongomery

Julie Mongomery

Director of Compliance, Credentialing and Accreditation

Julie Montgomery is originally from Florida but has lived in upper East Tennessee for the past 14 years off and on. She graduated from the University of South Florida, Tampa, Florida with her Masters of Science in Health Informatics. She also holds a Bachelor’s Degree from King University, Bristol, Tennessee in Healthcare Administration. She graduated with honors Magna Cum Laude. She also has held her nursing license since 2002. Julie is a recipient of the 2019 HIMSS Davies Ambulatory Award of Excellence.

Julie has over 20 years of experience in the healthcare field with an extensive background in clinical and administrative fields. She has managed and led clinical staff, case managers, care coordinators, and other members of her teams for more than 17 years. She has worked the past nine years daily with population health, case management, care coordination, quality improvement outcomes, analytics, accreditation, compliance, and reducing medical costs. She has worked directly with operations, population health, managed care and accountable care organizations to develop workflows and processes to meet outcome performance in relation to governing boards, policies, procedures, metrics, measures, and key performance indicators. She has developed data collection systems, analyzed data, prepared and presented data on a regular basis. She has served as a consultant and leader directing clinical and provider staff on practice assessments, clinical builds, workflow designs, education, training, and integration with Electronic Health Records. 

Julie enjoys spending time with her family. She has a fiancé, two sons and a daughter. She likes boating, fishing, swimming, and football. The beach is her absolute favorite place. 

Adidja Suleman

Adidja Suleman

Vice President of Talent Acquisition

Adidja brings over 19 years’ experience in talent development from the fields of banking, higher education, and the majority of her career in healthcare where she successfully led recruitment strategies for both clinical and nonclinical positions. Her focus on creating and building momentum of programs and leading system enhancements in the areas of candidate development, creating strategic plans for targeted recruitment, and talent marketing are an outstanding fit for our core needs in our next phases of intrastate and national growth. Adidja is driven to identify the best care providers to increase healthcare access to every patient and especially those in the underserved communities, and her approachable personality and kind spirit will make her an asset for helping with the most challenging roles across our entire organization.

Adidja holds a bachelor’s degree in Communication Studies from University of Missouri – Kansas City.

Kindra Shankling

Kindra Shankling

Director of Human Resources

For the past 15 years, Kindra has been supporting local and global organizations in the Human Resource function. She started her HR career in 2006 as a Human Resource Coordinator and worked her way up to a HR senior executive. She has supported multiple industries including a bulk of her experience in technology and healthcare.

Kindra earned her Bachelor’s degree in Business Administration with a dual focus in marketing and language arts in 2004 from Mississippi State University and in 2018 completed her Master’s degree in Global Strategic Human Resource Management from the University of Denver, while supporting a startup global IT organization. Kindra’s expertise in driving a companies’ growth and performance by harnessing the value of their people makes her a perfect partner in the next phase of our professionalization of people operations function, and her thoughtfulness and knowledgebase make her an excellent resource for all of our staff from day one. She identifies as “a servant leader who supports companies with an appreciation that human capital is every organization’s greatest asset.”

Kindra has 6 beautiful children and is married to a wonderful man that supports her career and vision as an HR leader. When she is not working she loves to go camping, attend sporting events and spend time with her friends and family. She is also a huge Denver Bronco fan and loves to talk football.

Emily Trutt

Emily Trutt, SHRM-CP

Assistant Director of Human Resources and Administration

Prior to joining the ResolutionCare team, Emily served as the Event, Marketing and Education Administrator for several organizations in the health and wellness field including the North Coast Association of Mental Health Professionals, Pacific Mindfulness and Om Shala Yoga. In addition, Emily is a certified birth doula and has been teaching yoga, mindfulness, meditation and breath work for over a decade on the North Coast.

Over the course of her time working as a Community Heath Worker at ResolutionCare, Emily has gained a clear understanding and profound respect for the competent, earnest, and gritty determinism it takes for this team to do what it does, day in and day out. She brings that insight and appreciation to her current role as the Assistant Director of Human Resources and Administration. “It is an honor to support the critical mission of ResolutionCare and serve this team I have grown to so greatly care about.”

Kimberly Hughes-Walker

Kimberly Hughes-Walker

Payroll and Benefits Administrator

Kimberly has 19 years of combined HR and personnel management with IBM and Microsoft IT, Pharmaceuticals, Manufacturing and HealthCare. Kim’s HR education began with obtaining her PHR certificate in 2010 and then her SPHR in 2013. She absolutely adores HR, all that it stands for and the amazing gifts we provide to our employees through our actions and support every day.

Kimberly was born in Rochester, NY and grew up in Southern California until IBM relocated her family to Boulder, Colorado in 1995. She currently lives in the mountains West of Colorado Springs up at 9,000’ with amazing views, and is anticipating a move to Florida in the very near future. Hobbies include boating, camping, fishing and playing with her two Irish Setters.

Amelie Bardwell

Amelie Bardwell

HR Specialist

Amelie Bardwell comes to Vynca with over 6 years of HR experience, onboarding, new hire processes, orientation, benefits, payroll, full employment cycle, retention and resignation. Before that, she has held many roles in leadership, mentoring, training and coaching. She really enjoys helping people feel welcome, comfortable and knowledgeable when starting a new job.

Amelie believes in supporting her team with kindness, compassion, integrity and process improvement. She feels that when you have all the little details figured out, great communication, and support, you have a strong foundation to build a wonderful place to work, spend time, build relationships and grow.

Amelie is originally from New Mexico, moved to Colorado for 7 years, and now lives on the East coast. She enjoys spending time with her family, eating yummy food and going on adventures.

Will Edwards

Will Edwards

IT Manager

Will is a native of Los Angeles, with extensive experience in both information technology and innovative healthcare solutions. Although his experience has predominantly been in the IT healthcare sector, he has also been actively involved in technological advancements in the drone and robotics industries, as well as at the intersection of Artificial Intelligence (AI) and Machine Learning (ML).

While his passions are not limited to Tech, some of his extracurricular activities include being a novelist, a graphical designer, and a classically trained pianist. In his spare time, he also enjoys programming and developing fun web-games with his daughter. Lastly, if you ever need a virtual “water-cooler” moment to discuss Comics, Will is your guy!

Mark Chacon

Mark Chacon

Information Systems Support Technician

Ricardo Gutierrez

Ricardo Gutierrez

Health Information Technician

Ricardo was born and raised in the city of Guadalajara Jalisco, Mexico. His family migrated to California’s bay area in 2004, and shortly after he became independent. He spent the following three years traveling, trying to find himself and figure out who he was as a person. Ricard lived in a small town in Eastern Idaho for a season working construction to save enough money to travel Europe for a year. When he came back to California in 2007 he attended college and obtained three degrees in multimedia and a minor in photography. Ricardo moved to Humboldt County in 2012 where he quickly fell in love with the Redwoods and the picturesque landscape. He immediately decided to stay and call it home!

Ricardo started working in healthcare for Mad River Hospital in 2015 as an IT specialist and accomplished many professional and personal goals. In November, 2021 he started working for ResolutionCare|A Vynca Company and has felt at home from the get go. He’s happy to be able to work for a company committed to providing safe, ethical, and compassionate care to its patients and he is eager to continue growing with it!

In his free time he tries to spend time in his tool shop where he works on various woodworking projects. When Ricardo is not working with power tools he enjoys brewing, gardening, cooking and hiking.

Lisa Duffy

Lisa Duffy, CNA

Billing Specialist

Lisa was born in Oregon, but raised in Del Norte County from a very early age. She owned her own business for many years until her husband Brian was diagnosed with a rare, aggressive form of lymphoma. It was through this illness that Lisa was introduced to the amazing group of people at ResolutionCare. The services and support that ResolutionCare provided led Lisa to her calling in life. Upon her husband’s passing, Lisa enrolled in school and became a CNA. Immediately upon graduation she accepted a position with ResolutionCare.

Lisa’s main goal is comfort, compassion and kindness for her patients in their most difficult time. When Lisa isn’t working you can find her hiking the trails through Northern California’s magnificent redwood forests or reading books about spiritual guidance and personal growth.  She loves playing with her grandchildren and two feisty dogs.

Pearl Greenlaw

Pearl Greenlaw

Executive Assistant

Over the years, Pearl’s life and career have taken her on many journeys and provided many experiences. From Texas to California, from culinary to tech support, from CPA firms to supporting private small business clients.

For a few years she found herself in the role of co-caregiver and seeker of information to help care for her then aging mother whose Dementia and subsequent Alzheimer’s diagnosis was slowly taking her mother’s capacities to care for herself away. With that said, the invaluable service and care that is at the heart and soul of ResolutionCare she feels is something her family would have found comforting and a bit of a beacon of light in a dark and confusing time.

Pearl is a Reiki Master of which she says she prefers to be considered a Reiki Master Student because as with everything in her life she is forever learning. She feels at a deep level that Reiki is a real source of support and a healing aid for the body, mind and soul. She loves spending time with family, especially her grandchildren. Her hobbies? Well, being at the ocean or in the forest, that is the best self-care she can imagine!

“Care is a state in which something does matter; it is the source of human tenderness.” ― Rollo May, psychologist

A MESSAGE FROM MICHAEL

It’s Personal.

When we hear that we have a terrible illness that will shorten our life, it’s personal. When we learn about the benefits and trade-offs of the tests and procedures that will decide what treatments and medicines may help us, it’s personal. As we make our way through side effects, complications, insurance plans, phone calls, waiting rooms, pharmacies, labs, radiology departments, billing departments, emergency rooms, intensive care units, medical jargon, bad news, good news, family conflict, family meetings, caregivers, nursing homes, physical therapy, occupational therapy, speech therapy, psychotherapy, medication lists, medication interactions, medication errors, advance directives, wills, and the many losses, it’s personal.

Our living and dying are not medical. While it’s a natural truth that we all die, the last chapter of life is better centered in our homes and with our families.

We want healthcare providers that understand that we are not malfunctioning machines, exploitable consumers, or anything less than people like they are. We want to get the most possible benefit from medical technology and we need help to avoid the many pitfalls of our fragmented and complex healthcare system. And never is this more important than when we or somebody we love needs hospice and palliative medicine, or end of life care.

We need guidance, not guidelines. As we face the hardest challenge there is, we want to be seen as we see ourselves…as the people we are with the people that love us. We want to chart our own course on our own terms.
It’s personal.

ResolutionCare is just such a team of professionals providing such care to people in their homes and sharing this perspective to improve care wherever people with serious illness seek value in our healthcare system.

The economics of providing healthcare to those of us with serious illness are changing fast. As a society, we are realizing that “more” is not better. New ways of funding programs like ResolutionCare are being developed across the country to be driven by the value they deliver to people defined by them as satisfaction with their experience and well-being, rather than by the number of encounters or procedures that can be billed. That’s a very hopeful sign of sanity.

ResolutionCare is built on the strength of good sense, a great business plan, and a perfect moment as our society is engaged now in an electrified conversation about how care for people who are dying should be provided by the rest of us that are under the illusion that we are not dying.

We funded our start-up with an Indiegogo crowdfunding campaign because this project belongs to the more than 1100 people that have died under my care in the last seven years. ResolutionCare belongs to the community of families that understand the value of this work far better than I do.

ResolutionCare belongs to my community here in Northern California. ResolutionCare belongs to any and all in this global neighborhood that resonate with our goals and want to join us in bringing respect, kindness, and skills in service to those making their way through the greatest challenge all of us will face.

It’s personal.

So step in, sign up, and spread the word. ResolutionCare is ready to make as big a difference in the world as we can.

In community,
Michael D. Fratkin, MD
Father, Husband, Brother, Son, and Friend

OUR MISSION

Bringing capable and compassionate care to everyone everywhere in the face of serious illness.

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